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The Big Secret of Dealing With Staff

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I can hardly believe that it has been 5 months since I’ve blogged! I have been busy settling into a new city and working on developing my leadership team.

As I wrote my Leadership meeting agenda for this week, I was inspired to share the agenda/training with you because I know that if you have employees; you may face some of the same challenges that I have faced with having employees.

Today I am going to share with you some principles that I gained from a book that I am reading titled: How to win friends and influence people by Dale Carnegie. 

Let’s talk about People skills

“Business is 80% People skills and 20% Knowledge”

The Big Secret of Dealing with People

There is only one way to get anybody to do what you need them to do and that is by making them feel important and making them want to do it.

Remember this:

1.     Every body likes a compliment. (So remember to be intentional about giving compliments)

If you walk in a classroom and notice a clean and organized space, you can say; I love how you keep your room organized and clean. 

2.     Being critical kills ambition. (so give appreciation and encouragement)

Example: If you walk in a room and a teacher seems stressed. Stop and ask, is everything ok? After listening, you can say: I’m sorry you are having a rough day, but it will get better. How can I help?

An employee is late: You can say? I notice you were late, is everything ok? Then you can say, please remember to call if you anticipate being late so our rooms are not out of ratio. Also, I understand that traffic can be bad, however, please remember that it is very important that we are in compliance with the state child- to-ratio guidelines. So with that in mind, we need our team in the building on time.

So, try leaving a friendly trail of sparks of gratitude as you walk through your building. You will be surprised at how they will set sparks of friendship and connection with your team!

With your Success in Mind!

Shiketa  Morgan

If you like this blog post, you will like the Art of Owning a Child Care Center Audio Coaching Series!

No More Boring Meetings

According to Effective Meetings.com, “When the average employee is asked to attend another meeting during their busy day, the natural response is to run like the wind or at least fake a scheduling conflict. ingesting a little fun into your meetings might be just the right thing to encourage participation and creativity.”

Only Call Meetings When  Necessary

Meetings are necessary to bring the staff together, to discuss goals and to be sure that everyone is on one accord. However, if you just call a meeting just to talk about a long list of issues, that is simply a waste of  your time.

Establish a goal for your meeting and make it a teachable moment. Meetings are a great way to train staff, invite staff to share and laugh together.

Sample Meeting Agenda

Twice a month I create a 30-minute meeting agenda and I only focus on 3-5 topics. The main focus of my meetings is to discuss classroom practices, review quality care indicators and to get feedback from my staff. Here is an example of how I conduct my meetings:

Topics:

1. Share Positive News/Praise/Share funny stories

2. Review what we discussed at last meeting and progress

3. Quality Care Discussion: Promoting self-help skills, Art Activities, Issue handouts

4. Our next meeting, Upcoming events

5. Staff feedback

Having a meeting agenda helps you to stay on track and gives the meeting a focus. I really believe that my staff view our meetings as a time of fellowship, because we simply chat about the programs goals, their desires and we enjoy coming together in a fun and professional manner.

My meetings have not always been fun and interesting. Several years ago, I had a teacher that would bring her work to the meetings and I literally stopped the meeting to tell her, that she must be attentive to what is being said at the meeting. She was there in body and not there in spirit.

This encouraged me to develop my meeting management skills and to get to the point. Moreover, I  learned to never share  bad news at meetings and to keep it positive.

Save negative or sensitive information for private meetings, unless the news affects the entire team.

5 Ways to Liven up Meetings

  1. Hold meetings after Lunch breaks
  2. Always have something funny to share
  3. Praise staff members as a group, tell them how proud you are of them
  4. Be understanding
  5. Let them know the purpose of the meeting and what you need for them to do
  6. Maintain good eye contact of each employee
  7. Invite feedback
  8. Invite staff to share Professional Development Success
  9. Problem solve as a team
  10. Conduct meetings as a Huddle; call the plays and encourage them to carry them out!

Feel free to share your thoughts about this blog post.

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