Celebrating 16 Years of Inspiring and Empowering Child Care Business Owners

Posts tagged ‘center management’

Reasons Parents Leave Child Care Businesses

Photo by Edward Eyer on Pexels.com

Parents choose childcare businesses because they have to work or go to school. In fact, when they search for childcare, they will choose a childcare program for many reasons:

  1. Affordable rates
  2. They love what you offer
  3. The location is convenient
  4. They feel connected to you.
  5. You may stand out amongst the rest

Furthermore, I have found that when parents are unhappy, they will either bring their complaints to you or they will give a notice to leave your childcare. In some cases, they may abruptly leave.

However, I have found that a parent that complains is not necessarily going to leave, they simply want you to do something about their concerns. This is why, I welcome parent complaints, because a complaining parent is simply showing you what you need to work on.

Here are some ways to assure that you are addressing parent concerns and communicate effectively with parents to reduce family turnover:

  1. Listen to the parent when they bring a concern to you.
  2. Develop a plan to address the concern
  3. Follow up with the parent to see if He or she is happy with the improvement.
  4. Communicate staffing or policy changes in a timely manner.
  5. Thank the parent for giving you a chance to fix the issue.
  6. Talk with your families and find out how they feel about your program.

Have you recently had a family to bring a concern to you? If so, how did you address it and is the issue resolved? Please share your thoughts about this post.

Shiket Morgan

Check out my New Book

Category:

Marketing

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Your Child Care Business Will Only Rise to Your Leadership Abilities

20 years I opened my 1st child care center and I struggled with managing staff and I struggled with keeping staff. After a talk with a trusted leader, I waa inspired to read John Maxwell books. 21 years later, I’m still reading John Maxwell books and growing as a leader.

Let me ask you a question? Are you happy with where you are on your business Journey? If not, perhaps it’s time to develop the leader within. I have found that I am inspired when I’m reading leadership books and learning new things.

In fact, I’ve learned that as you grow as a leader, your business grows. So today, I want to inspire you to read a leadership book that inspires you to grow. This month, I’m reading 21 indispensable qualities of a leader with my leadership team, and I wanted to inspire you to keep growing as a leader!

In my new book, The Business of Childcare, I share my Journey as a leader and the benefits of developing the leader within. Click here to order your copy.

With Your child care business in mind,

Shiketa Morgan

Category:

Administration, Leadership

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