Inspirational and Empowering Child Care Business Owners To Build Successful Child Care Businesses

Posts tagged ‘dealing with difficult parents’

How To Get Parents To Pay Tuition On-Time

Recently, I have been asked the following question by many Child Care Business Owners: How do I get parents to pay on-time?

This is a tricky question, because it takes many different strategies to get parents to pay on-time and today I want to share one strategy with you that I use every week to let parents know that I am serious about collecting payments on-time and that is by posting a Tuition Due sign!

Every Monday I display my Tuition Due sign on the sign-in table where parents can see it. Also in small print you will see the words: If you have already paid your tuition for this week, please disregard this notice.

Having a Tuition Due Notice displayed on your sign-in table is a great way to enforce your tuition policy and also a great way to remind parents that payment is due.

To create your sign, simply type your notice using a Microsoft word program (use a very large bold font) and be sure to print the notice on a piece of yellow or orange paper. Then insert the notice in a plastic sign holder stand and display on your sign-in table. (you will find sign holders at your local Office Supply store)

Handling Delinquent Families
In the event that a parent fails to pay you after leaving the program, you have a right to send that family to collection or even collect your fees in small claims court. However, be sure that your failure to pay terms are clearly defined in your childcare payment agree and that you verbally tell parents about your collections procedures upon enrolling their children.

I hope this tip has inspired you to get diligent about collecting payments on time and you can start by creating  a Tuition Due sign. On-time Payments= Consistent Cash Flow in Your Business.

For more Tuition Policy tips, subscribe to my Tuition Policy Makeover eCourse. Also, be sure to subscribe to my Business Owner Makeover Tips eNewsletter, click here

Happy Tuition Collecting…..

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How To Build Healthy Relationships With Parents & Staff

 

In my 14 years of being a Child Care Business Owner I have discovered this: Your ability to connect with others has a great impact on your Business success. 

In fact, as I discovered how to connect with parents…. my relationship with my parents improved.

Also, when I expanded from a home provider to a center, I noticed that my turnover rate was very high. I was informed that childcare centers have high turn over rates. For some reason I could not accept that answer.

Recently, I did some reflection about my past staff turnover rate and I asked one of my long time employees this question: What do you think has impacted my turnover rate?

She said to me: “You are a great boss with high expectations, however, the one complaint that employees have mentioned to me is the fact that you seem to be insensitive to the needs of others.

I was so glad, that I humbled myself and received feedback from one of my best employees. In fact, her feedback was so valuable to the success of my center and she was glad I asked.

However, I was not shocked to hear that response, because I knew that it was time for me to work on connecting with my employees and become a better listener.

I shared my experience with you, because it is so common for Employers to be insensitive to their staff and I was one of them.

That feedback, has helped me to move forward knowing the truth and not walking in denial. It’s so easy to blame your staff, however, as a leader; you must first look at yourself.

I strongly believe that everyone is not meant to be on your team, however, it is vital that you continue to grow as a leader so that you can attract and retain great people.

If you are having difficulty building strong relationships with your team or parents, it could be that you simply need to educate yourself on how to connect with others.

It is always my pleasure to share from my journey and I hope that this post has been of great value to you.

In 2008, I bought the book, Winning with people by John Maxwell and that book empowered me to connect with difficult people and to improve my people skills.

Recently, I decided to listen to the book as a refresher, so that I can continue to focus on building healthy relationships as I move forward on my  Business Journey.

I want to share the Audio Book: Wining With People With you. (The audio book is below).

(The audio is 2 hours)

I look forward to your feedback!

Shiketa

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