Inspirational and Empowering Child Care Business Owners To Build Successful Child Care Businesses

Posts tagged ‘Challenges with parents’

How to Get Parents to Comply With Your Policies

 daycare-contracts

Getting parents to follow my rules was not always easy for me. In fact, when I first opened my Child Care Business, parents were my #1 Challenge. Not any more!

Furthermore, I have discovered how to build a healthy relationship with my parents  and I also believe that you can to!

Moreover, I believe that parents will have respect for your rules when you do the following:

1. Upon enrollment, you must take some time to go over your program policies with your parents and issue a Parent handbook. Do not trust that parents will read the entire handbook, so be sure to discuss the policies  that will affect parents on a weekly basis such as: tuition, sick policy, etc.

2. Post very important reminders where parents can see them daily and update posted signs regularly.

3. Be courteous and Polite when you are in a position where a parent is trying to challenge your policy. For example. I had a parent to ask me to apply skin cream on her child. I told her that my policy stated that parents must provide a Doctor statement or a prescription for skin cream. She tried to debate the policy, however, I told her, if she gets a statement or a prescription from her child’s Doctor; I would apply the skin cream. She said, OK! Mrs. Morgan.

Be consistent, flexible when you can, and Be professional. Parents will follow your rules, if they know that you are serious about them too. After all, you made your rules for a reason, so enforce them.

I have also discovered that some parents may not respect your rules at all and this is when you must make a decision to deal with that parent or not.

Much Success to you!

Shiketa Morgan

You may also like the 5-Day Tuition Policy Makeover eCourse

 

Dealing with Complainers

complaing parent

Complaining parents is a very common issue in the business of childcare.  In fact, it is one of the top problems that most Child Care Business Owners face.  Today , I want to talk to you about the two types of complainers and they as followers:

  • Naggers and Petty complainers ( people who complain about every little thing)
  • Complainers with legitimate concerns (Complaints that will help you to grow your business)

Please note the following: The definitions above are my very own definitions of complainers. In fact, after 14 years of dealing with difficult parents, I believe that my definitions are very accurate.

In the event that you deal with a (petty complainer or a nagger), stay calm, listen to the parent, restate the issue, reason with the parent and develop a solution together.  You can also Ask the parent  if he or she has a solution for the problem?

If you like the solution…implement the solution. Be sure to Follow-up with the parent, however, never  allow a parent to make you feel as if you are not the professional.

Moreover, If the parent continues to have petty complaints, its time to ask the following question: “Are you happy with my program.” If the parent says no and you’ve done all that you can to improve the issue (the parent is complaining about) then it may be time to recommend that the family choose another childcare program.

If you have a parent to report a legitimate complaint, such as an issue with the quality of care provided; take the time to really evaluate how you can improve that particular issue.

Also, be sure to thank the parent for bringing the issue to your attention. Parents appreciate it when an issue is settled in a timely manner.

Complaining parents, can really drain your energy and steal your focus from what is really important (caring for the children). Moreover, it is vital that you stay positive, deal with the issue and look at every complaint as an opportunity to improve your childcare business!

Tip: Create a feedback system, invite parents to give you positive feedback or concerns about your program via email or complete a comment card and ask the parent to allow you at least 24-hours for you to contact them.

Do you have complaining parents? If so, feel free to post your comment below.

To Your success,

Shiketa

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