The Big Secret of Dealing With Staff
I can hardly believe that it has been 5 months since I’ve blogged! I have been busy settling into a new city and working on developing my leadership team.
As I wrote my Leadership meeting agenda for this week, I was inspired to share the agenda/training with you because I know that if you have employees; you may face some of the same challenges that I have faced with having employees.
Today I am going to share with you some principles that I gained from a book that I am reading titled: How to win friends and influence people by Dale Carnegie.
Let’s talk about People skills
“Business is 80% People skills and 20% Knowledge”
The Big Secret of Dealing with People…
There is only one way to get anybody to do what you need them to do and that is by making them feel important and making them want to do it.
1. Every body likes a compliment. (So remember to be intentional about giving compliments)
If you walk in a classroom and notice a clean and organized space, you can say; I love how you keep your room organized and clean.
2. Being critical kills ambition. (so give appreciation and encouragement)
Example: If you walk in a room and a teacher seems stressed. Stop and ask, is everything ok? After listening, you can say: I’m sorry you are having a rough day, but it will get better. How can I help?
An employee is late: You can say? I notice you were late, is everything ok? Then you can say, please remember to call if you anticipate being late so our rooms are not out of ratio. Also, I understand that traffic can be bad, however, please remember that it is very important that we are in compliance with the state child- to-ratio guidelines. So with that in mind, we need our team in the building on time.
So, try leaving a friendly trail of sparks of gratitude as you walk through your building. You will be surprised at how they will set sparks of friendship and connection with your team!
With your Success in Mind!
If you like this blog post, you will like the Art of Owning a Child Care Center Audio Coaching Series!
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