” I will always keep looking for new ways to improve.” ~ Horst Schulze
This past weekend, my Husband and I decided to do a staycation near our home in Atlanta. So, we decided to stay at the Ritz Carlton- Atlanta Hotel. Our plan was to just go relax, explore the community and have brunch on Sunday Morning.
While staying at the hotel, I noticed how excellent the customer service was. When we arrived at the hotel, the staff greeted us as if we were royalty. The front desk staff offered us champaign as we checked in and before getting on the elevator there were four large glass jars full of peach jellybeans. Those jelly beans looked so delicious and I could not resist.
After settling in and going for a walk near the hotel, when we got back to the hotel, there was a woman with a beautiful voice singing. She sounded amazing. In fact, we sat and listened to her sing all night. The bartender saw my hubby and I enjoying the music and sent me a free sangria.
As I sat and reflected on our stay at the hotel, I thought, ” I wonder who the CEO is and if He has a book.” In fact, I sat and thought about how the service was consistent throughout the hotel, there were no broken elevators, and all the staff made you feel like royalty!
Moreover, I felt like the staff consistently exceeded my expectations. Furthermore, when I travel, I always look for business take a-ways. On this weekend trip, I was reassured that my Love for striving for excellence was not anal.
I believe that your business is a reflection of who you are, and it is vital that you train your staff to reflect what you believe in.
When my husband and I made it home, this past Sunday. I googled the following question: ” Who is the CEO of Ritz Carlton and does He have a book?”
That day, I discovered that Horst Schulze is the Co-founder of Ritz Carlton and he wrote a book in 2019 titled: Excellence Wins. Wow, the title of his book was exactly what I experienced, and I had to order a copy of the book along with a copy for my Center Directors.
Here are my top three take-aways from the book and I hope that it inspires you to aim for excellence in your child-care business and get your copy of the book:
- Customer Service is everyone’s job
- Go to work to be Excellent.
- Treat every customer as if they are Jesus Himself
I want to encourage you to order a copy of the book and think about how you can go to another level of excellence.
My goal is to walk through my centers and improve anything that is not excellence, because I believe that children deserve excellence.
Have you been inspired to Strive for Excellence? If so, what have you been inspired to do to attain excellence in the Business of Child Care?
With Excellence in Mind,
Shiketa Morgan
The Child Care Business Owner Institute 
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