Inspirational and Empowering Child Care Business Owners To Build Successful Child Care Businesses

Your Staff Members Are Not “Perfect”

07 23 12

One the most challenging things that I have ever done was  to supervise employees. In fact, to get away from supervising staff (in the past), I have even hired an Assistant Director to directly work with my staff.

However, I must say that as a Center Owner, I can never really get away from supervising my staff, because they look forward to my feedback.

I  motivated to write this blog post, because several days before writing this post; I found myself questioning  my staff supervision abilities. In fact,  As I ended my business day; I asked myself the following questions:

  • Am I really getting what I want from my employees?
  • Do they really know what I expect?
  • Am I assertive enough?
  • Am I too assertive?
  • Am I being too controlling?
  • Am I being too flexible with my staff?

Furthermore, after asking myself all of the questions above and some questions that I did not mention; I realized that I was being too hard on myself and the staff.

After reflecting on how I deal with my staff and having a long talk with a colleague, I discovered that I was so frustrated because of the following reasons:

  1. I am a Leader not a supervisor. Leaders empower and inspire and supervisors manage people. Moreover, managing people is impossible and that is why it is frustrating for me and many other Child Care Business Owners sometimes.
  2. I was looking for perfection and not progress.
  3. I was too focused on “me” and not how I can empower my staff to do an excellent job
  4. My attitude was wrong!

I hope that my experience has inspired you to not stress over minor staff issues, but seek to empower your staff to do their best and strive to show progress or even exceed your expectations.

Please, know that I am not suggesting that you tolerate a lack of performance, but I do want to encourage you to keep things in perspective and approach every situation with an attitude of gratitude.

Moreover, I have decided to look for progress not, perfection. Also, I must say that I have a great team; my staff members are positive, they come to work everyday (on-time), they respect me as a leader and they love working with the children.

In summary, I want to share with you, 3- tips that a mentor shared with me in my early days of managing employees and they are as follows:

  • Choose your battles wisely
  • Let it Go!
  • You can’t control the actions of others

With Your Child Care Business in mind,

Shiketa

Resources That Will Empower You to Be an Effective Leader

3 Books that every leader must read

The 21- Day Master Mind eClub

Director’s Handbook

Category:

Administration, Business Management, Employee Management, Staffing

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Ideas For Positive Interactions with Parents

07 17 12

Your relationship with parents is a vital part of your business success. In fact, when you have positive interactions with parents, this will increase your chances of parents telling others about you. Moreover, people love to do business with friendly people.

Today I am going to share with you, how to have positive interactions with parents upon arrival and at pick-up time.

Arrival Time

Upon arrival,  be sure to greet the parents and children with a warm smile and by saying  “Good Morning!” Also as the parents leave to go off to work, don’t forget to say,”Have a Great day.”

Moreover, as the parents and the children are saying their good byes, make sure that you are available to answer any questions  that the parent may have.

Pickup Time-

As parents arrive to pick-up their children, greet them with a warm hello and a smile. Moreover, be sure to ask; “How was your day?”

Also, be ready to give the parents some encouraging words, because you just may have a parent that had a bad day.

If you are a home provider, keep the conversation brief, so that you do not take your focus away from the other children in your care. If the parent is a talker….. simply say, I would love to finish this conversation with you, however I must get back to work or to the children.

A Positive interaction with parents at arrival and pick-up time sends the impression that you care, you are grateful for their business and that you are Professional.  Also, People love to do business with friendly people!

If you found this blog post to be helpful, be sure to leave your comments below.   Please share your thoughts below.

Shiketa

Category:

parent communication

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