Inspirational and Empowering Child Care Business Owners To Build Successful Child Care Businesses

Posts tagged ‘Challenges with parents’

Ideas For Positive Interactions with Parents

Your relationship with parents is a vital part of your business success. In fact, when you have positive interactions with parents, this will increase your chances of parents telling others about you. Moreover, people love to do business with friendly people.

Today I am going to share with you, how to have positive interactions with parents upon arrival and at pick-up time.

Arrival Time

Upon arrival,  be sure to greet the parents and children with a warm smile and by saying  “Good Morning!” Also as the parents leave to go off to work, don’t forget to say,”Have a Great day.”

Moreover, as the parents and the children are saying their good byes, make sure that you are available to answer any questions  that the parent may have.

Pickup Time-

As parents arrive to pick-up their children, greet them with a warm hello and a smile. Moreover, be sure to ask; “How was your day?”

Also, be ready to give the parents some encouraging words, because you just may have a parent that had a bad day.

If you are a home provider, keep the conversation brief, so that you do not take your focus away from the other children in your care. If the parent is a talker….. simply say, I would love to finish this conversation with you, however I must get back to work or to the children.

A Positive interaction with parents at arrival and pick-up time sends the impression that you care, you are grateful for their business and that you are Professional.  Also, People love to do business with friendly people!

If you found this blog post to be helpful, be sure to leave your comments below.   Please share your thoughts below.

Shiketa

Category:

parent communication

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How do You Negotiate Differences or Challenges with Parents?

The way that you handle or negotiate differences with parents could impact your relationship with parents. When a parent has a concern, do you listen or do you get upset?

It is common for parents and providers to have differences and here are some examples; my child is napping to long an I don’t like it, I want my child to arrive mid-day, I don’t want my child to get dirty, I don’t want my child to go outdoors, etc. How would you handle these situations?

When differences or challenges with parents are handled effectively, it creates a win-win situation for the provider and the parents. When differences are not negotiated effectively, this could lead to an angry parent and the loss of a customer.

As a Business Owner, it is vital that you develop a strategy to negotiate differences with parents. Here are 5 steps that you can take in the event you need to negotiate differences with a parent:

Step1… Reflect on what happened (“I see how upset you are about the situation”)

Step2…Explain (“Here’s what I think”)

Step3…Reason (I will give you a reason for what I think)

Step4…Understanding (Try to see the conflict from both point of views)

Step5…Negotiate (Begin to look for a solution when both parties are clear about the issues and our differing perspectives (What can we do about this situation?)

Category:

Family Connections, parent communication

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