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Archive for the ‘parent communication’ Category

A Lesson in Providing a Quality Service

quality serviceA week prior to writing this blog post, my husband checked my oil in my car and noticed that there was no oil in the car. So he told me to take the car back to the last place that changed the oil. I procrastinated and the engine light came on the day that I wrote this blog post.

So I decided to take the car to the a popular oil changing brand and they told me that the oil plug was damaged and not properly installed. So I concluded that my oil leaked out of my car due to the oil plug not being  properly re-installed.

I WAS SOOO UPSET! In fact, I thought about how much a new engine would cost me if all of the oil had leaked out of my car.

As I sat in my car to wait for the mechanic to refill my oil and fix the oil drain plug, I thought about why I was so passionate about providing high quality childcare services to families and here are my top 2 reasons:

  1. Kids need quality care and nothing less
  2. Parents Want Quality Care and nothing less

Then I decided to share my experience with my staff at our next Quality Care meeting, because I believe that when families are not provided with quality care, they feel the way that I did when I discovered that I was provided with poor service.

Moreover, after my experience, I have a greater passion to offer parents a Quality experiences and quality care. Furthermore, I next week, I will be reviewing any recent complaints and making necessary changes to assure that every aspect of my childcare business is quality.

* Tip: A Great way to tell if your parents are happy with the quality of care that they receive is by conducting family surveys. Family Survey

I would love to hear your thoughts about this blog post and also feel free to share what you do to assure that families are provided with high quality care.

Shiketa

Category:

parent communication, Quality Care

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Creating An Inclement Weather Plan

Winter is will be arriving soon and this is a great time to develop or review your inclement weather plan. In fact, it seems that some winters we are better than others in terms of the amount of snow that we get,however, it is vital that parents know what to expect in the event there is inclement.

Here are  Nine things that you can do to plan for inclement weather, assure that parents & staff know what to do in the event of inclement weather and other helpful tips:

1. Connect with your local news channel to find out how you can list your snow or closing  schedule in the event of inclement weather.

2. Post a notice of your inclement weather procedures on your door and insert the notice in your parent handbook.

3. Have a list of your parents contact information at home with you; so that you can send out a group text about your planned snow or closing schedule.

4. If you plan to cancel transportation, notify parents at least 2-hours before school starts to allow parents enough time to locate back-up childcare.

5. Ahead of time, purchase ice melt or salt for your sidewalks to melt ice on your side walks.

6. Have a contract with a snow plow or landscaping company to clean your parking lot before your business opens in the event of inclement weather.

7. When conditions are too icy, you may want to consider planning a later opening time to allow staff and parents time to get to the center.

8. Post your plans to open later or close during inclement weather on your social media pages; at least 1 hour before your scheduled open time.

9. Be sure to provide updates to parents via voice mail, your website or your social media pages

I hope that you have found the tips in this blog post to be quite helpful to you. I look forward to hearing about how you plan to prepare in the event of inclement weather.

Shiketa

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Category:

Emergencies, parent communication, Policies

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