Inspirational and Empowering Child Care Business Owners To Build Successful Child Care Businesses

Posts tagged ‘staff turnover’

How To Build Healthy Relationships With Parents & Staff

 

In my 14 years of being a Child Care Business Owner I have discovered this: Your ability to connect with others has a great impact on your Business success. 

In fact, as I discovered how to connect with parents…. my relationship with my parents improved.

Also, when I expanded from a home provider to a center, I noticed that my turnover rate was very high. I was informed that childcare centers have high turn over rates. For some reason I could not accept that answer.

Recently, I did some reflection about my past staff turnover rate and I asked one of my long time employees this question: What do you think has impacted my turnover rate?

She said to me: “You are a great boss with high expectations, however, the one complaint that employees have mentioned to me is the fact that you seem to be insensitive to the needs of others.

I was so glad, that I humbled myself and received feedback from one of my best employees. In fact, her feedback was so valuable to the success of my center and she was glad I asked.

However, I was not shocked to hear that response, because I knew that it was time for me to work on connecting with my employees and become a better listener.

I shared my experience with you, because it is so common for Employers to be insensitive to their staff and I was one of them.

That feedback, has helped me to move forward knowing the truth and not walking in denial. It’s so easy to blame your staff, however, as a leader; you must first look at yourself.

I strongly believe that everyone is not meant to be on your team, however, it is vital that you continue to grow as a leader so that you can attract and retain great people.

If you are having difficulty building strong relationships with your team or parents, it could be that you simply need to educate yourself on how to connect with others.

It is always my pleasure to share from my journey and I hope that this post has been of great value to you.

In 2008, I bought the book, Winning with people by John Maxwell and that book empowered me to connect with difficult people and to improve my people skills.

Recently, I decided to listen to the book as a refresher, so that I can continue to focus on building healthy relationships as I move forward on my  Business Journey.

I want to share the Audio Book: Wining With People With you. (The audio book is below).

(The audio is 2 hours)

I look forward to your feedback!

Shiketa

Makeover Your Hiring Practices and Lower Your Turnover Rate in 2014

staff

As a Center Owner, the area that has challenged my business skills the most has been….. Staff turnover!

Child Care Centers are known to have a Very High Turnover rate, however, I have managed to have staff to stay with me for (3-7 years). However, I recently received  news from two of my recently hired team members that they were going into another field and I thought to myself…Oh No, I have to hire more staff and Spend more Time Training!

In fact, I told my husband, I am going to master this area of the Business and I began to re-evaluate my hiring practices. So I took some time to reflect on past and current hiring practices and here is what I discovered:

  • The teachers that were with me for 3 or more years, had early childhood education and experience
  • The turnover rate has only been high amongst the lower skilled staff
  • Never hire someone, simply because they need a job, Child Care is a Calling..not a Job!

My recent evaluation of Staff Turnover, reminded me to stick to my original plan: Hire Professionals Only!

Sure you can train someone to work with children, however, only a skilled professional understands the whole child and takes their job very seriously.

I’m sure you may be thinking about the cost that is associated with hiring educated professionals, however, it will cost you more to keep hiring low skilled child care workers and the emotional stress is definitely not worth it.

If you want to reduce your staff turnover rate and reduce the amount of time, spent training staff, hire right the first time and get professionals!

Furthermore,  in this business, I have learned more from my frustrations that I have from what comes easy for me in this business.

I hope that this blog post has inspired you to hire Early Childhood professionals that may have the following: a CDA Credential, a Certificate in Child Care or working toward an Associate Degree in Early Childhood.

If you have a large Family home Child Care Business, when you need staff, seek to hire early childhood professionals as well, it’s a great investment and a great way to market your business!

In closing, I have found that, teachers with a Bachelor’s Degree or higher are great employees, however, they may not stay with you long, because they could make more money working in the public school system.

I know that Everyone that you hire will not stay with you forever, however, you must hire smart, to lower your  staff turnover rate! Your time is very precious and so is your decision making…when it comes to Hiring professionals for your team!

To a Successful 2014!

Shiketa

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