Your relationship with parents is a vital part of your business success. In fact, when you have positive interactions with parents, this will increase your chances of parents telling others about you. Moreover, people love to do business with friendly people.
Today I am going to share with you, how to have positive interactions with parents upon arrival and at pick-up time.
Arrival Time
Upon arrival, be sure to greet the parents and children with a warm smile and by saying “Good Morning!” Also as the parents leave to go off to work, don’t forget to say,”Have a Great day.”
Moreover, as the parents and the children are saying their good byes, make sure that you are available to answer any questions that the parent may have.
Pickup Time-
As parents arrive to pick-up their children, greet them with a warm hello and a smile. Moreover, be sure to ask; “How was your day?”
Also, be ready to give the parents some encouraging words, because you just may have a parent that had a bad day.
If you are a home provider, keep the conversation brief, so that you do not take your focus away from the other children in your care. If the parent is a talker….. simply say, I would love to finish this conversation with you, however I must get back to work or to the children.
A Positive interaction with parents at arrival and pick-up time sends the impression that you care, you are grateful for their business and that you are Professional. Also, People love to do business with friendly people!
If you found this blog post to be helpful, be sure to leave your comments below. Please share your thoughts below.
Shiketa
The Child Care Business Owner Institute 
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